Release Notes

The latest new features, enhancements, and fixes within SecurityTrax. Subscribe to notifications below.

Release Scheduled for March 26, 2020

SecurityTrax development is ongoing to provide you with the best product. We hope you are liking what you see!

Check it out and let us know what you think.

    New
      • BOLD INTEGRATION
        Create, activate, and update accounts with Dynamark, Security Partners, and Legacy Security Services using the BOLD Integration now within the new SecurityTrax. Learn more…
      • COPS INTEGRATION
        Create, activate, and update your COPS Monitoring accounts using the COPS Integration now within the new SecurityTrax. Learn more…
    Enhancements
      • INTEGRATION CREDENTIALS
        We updated the way you enter and manage credentials on integrations. There is now a new window that will open containing only credential fields to make it easier to not accidentally clear that data when updating other fields in the integration screen.
    Fixed
      • LOGIN ERRORS
        We are now showing errors when attempting to login with the wrong credentials. After a few tries, you will see a message explaining that the account has been locked.
      • CUSTOMER EQUIPMENT
        Customer Equipment now includes Technicians on the dropdown menu for “Sold by” field.

    Release on March 12, 2020

    SecurityTrax development is ongoing to provide you with the best product. We hope you are liking what you see!

    Check it out and let us know what you think.

      New
        • SECURITYTRAX ALL-ACCESS GROUP
          The previously called Owner group has been renamed as the SecurityTrax All-Access group. When new features and permissions are released this permissions group will automatically have them applied and enabled. We recommend adding all administrator accounts to this group to ensure they have full access. This group cannot be edited or removed. Learn more…
        • AFFILIATED INTEGRATION
          Now your customer accounts can be pushed, linked, and activated with Affiliated Monitoring directly within SecurityTrax. Simply tap ‘Shell Account’, fill in the blanks and tap ‘Save’. Learn more…
      Enhancements
        • ACCOUNT NUMBER ON CUSTOMER LIST
          We have added a column to the Customer List that displays the customer’s Account Number with the Central Station.
        • ALARM.COM ADDITIONAL INTEGRATION SETTINGS
          We have added a few additional integration settings for Alarm.com. To view and set these, go to the Integration tab of your Alarm.com administrative settings.
      Fixed
        • ADT BLACKLISTS
          We recently found that ADT Blacklist settings were not working correctly. That has been fixed, but you may need to go and reset those settings.
        • TECH TODAY MAP
          We have fixed this issue that was causing the map on Tech Today to show an incorrect location.
        • RECURRING INVOICES TERMS
          We fixed a bug that was causing the term on Recurring Invoices to appear pre-selected, but was not actually saving anything.
        • ACCOUNT NUMBER BLOCKS
          Account Number Blocks can now be marked Inactive and saved successfully.

      Release on February 27, 2020

      V3 development is ongoing. We hope you are liking what you see! Check it out and let us know what you think.  
      New
        • LIVE CHAT SUPPORT
          We’ve added yet another layer of support. Members in the original “Owner Group” or the new “All-Access Group” now have access to Chat Support within SecurityTrax. Receive transcripts via email for future reference. Learn more…
        • FUNDING CARDS
          Gain insight to the overall Funding status on the User Dashboard or on an individual on the Customer Dashboard with the new Funding Cards.
        • MESSAGES ON LEADS
          Begin creating your own Email Message templates utilizing more than 120 pre-populating fields to communicate with your leads. Learn more…
        • ADT REPORTS
          Easily access ADT Reports and customer data directly within SecurityTrax, including Aging, Attrition, Daily Cut In, Funding, and more. Learn more…
      Enhancements
        • ADT UPDATES
          New additions for ADT include: ADT Funding, ADT Collections, and ADT Disposition Notes.
        • SCHEDULING
          When using the Default Scheduling Profile, you can now select multiple days on the calendar to select the best day/time for the appointment.
      Fixed
        • INVOICE FOOTER
          The Invoice footer is now working properly and appearing on the Invoice.

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