Specialized cloud-based platform built for security and interactive service providers to manage all critical operational tasks.
Simple site access. Begin in minutes.
Create leads & customers
Assign and track leads, schedule sales appointments, check credit scores, and generate quotes.
Connect monitoring services
Onboard customers with monitoring, perform updates in SecurityTrax to automatically sync with monitoring services.
Service your customers
Schedule service appointments, assign and follow up on tasks, track and save At-Risk customers.
Assign and track Work Orders, intelligently set appointments with slot-based scheduling, view on-hand inventory levels, utilize our growing Master Equipment List, manage equipment purchase requisitions and purchase orders.
IN & OUT
Generate quotes and invoices, leverage sales tax tables, process payments, issue refunds, identify and track customers ‘at-risk’, and audit funding.
Access using any device, minimize training with an intuitive interface, enable real-time event driven notifications, set custom permission levels, create and assign tasks, establish processes, reduce errors using Workflows, templates, and more.
Gain critical insights with at-a-glance dashboards, build, run, and export several types of reports, integrate your reporting tools, audit customer interactions, utilize a variety of tag categories, and reference hierarchal company organization charts.
Gain a dedicated account manager, utilize ‘Train the Trainer’ onboarding, phone and email support, and thorough platform documentation.
Build custom integrations using APIs, leverage nightly redundant backups on a PCI, SOC2, and HIPAA compliant backend located within the Alarm.com Data Center.
Seamlessly access Alarm.com Partner Portal, including
Mobile Tech and Remote Toolkit.
Real-time syncing of your Alarm.com Leads,
tasks, and up sell opportunities. Bulk import existing users and customers.
Create & Manage
Activate Commitments and Customers. Monitor Best Practices and Trouble Conditions. Manage customer information and settings.
Enable Alarm.com customers to pay their monthly bill and to manage their payment method within the Alarm.com mobile app.
Automatically sync data from SecurityTrax to Alarm.com for delivery of enhanced Alarm.com technician reporting and customer risk scores.
Push customer data to one or more of your central station or monitoring company accounts directly from within SecurityTrax.
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