Effortlessly create and manage customers in your CMS account.
CMS — Criticom Monitoring Services — is a wholesale central station serving security dealers, with a focus on commercial and industrial accounts. SecurityTrax connects directly to your CMS account so you create customers, send what the central station needs, and keep accounts in sync.
CMS workflow
Create customers in your account
Push contact & zone details
Account data stays in sync
Manage the account lifecycle
Your CMS accounts, managed from SecurityTrax.
Push the details the central station needs and manage the account lifecycle — without re-keying data into a separate monitoring portal.
Create customers in your account
Create monitored customers in your CMS account directly from SecurityTrax.
Push contact & zone details
Send customer and emergency contact information along with zone names and numbers straight to CMS.
Account data stays in sync
Modify select customer data points in SecurityTrax and have them update on the CMS account automatically.
Manage the account lifecycle
View and modify the account, site agencies, and dispatch instructions, view event history, place the account on or off test, link to an existing account, and unlink it.
And everything else your operation runs.
The monitoring integration is one part of a complete operating platform — the same system handles the lead, the install, the recurring monitoring revenue, and the years of service on every monitored account.
Customers & leads
Capture leads, run credit checks and quotes, convert, and service every monitored account through its full lifecycle.
Scheduling & work orders
A unified calendar and connected work orders keep installs and service tied to the customer and the monitored equipment.
Inventory
Track the panels, sensors, and devices you install and monitor — purchase orders, transfers, counts, and RMAs.
Accounting & billing
Recurring monitoring revenue, invoices, payments, payables, and funding sit beside the work they bill for.
Reporting & insight
Dashboards and a rebuilt report builder turn account and service data into decisions.
Intelligence built in
AI-assisted work, address intelligence, and automation are part of the platform, not a bolt-on.
Common CMS questions.
- Does SecurityTrax integrate with CMS?
- Yes. SecurityTrax connects directly to CMS (Criticom Monitoring Services) — a wholesale central station serving security dealers — so you can create and manage monitored accounts without a separate portal.
- What is CMS?
- CMS is Criticom Monitoring Services, a wholesale central station that monitors accounts for security dealers, with a focus on commercial and industrial accounts.
- What customer details sync to CMS?
- Customer and emergency contact information and zone names and numbers can be pushed to CMS, and select customer data points update automatically when you change them in SecurityTrax.
- Can I manage a CMS account after it is created?
- Yes. You can view and modify the account, site agencies, and dispatch instructions, view event history, place the account on or off test, link to an existing account, and unlink it.
Run your CMS accounts from one platform.
See the CMS integration in context — and everything else SecurityTrax handles from the first lead to years of service.