Built by the industry, for the industry — since 2004.
SecurityTrax started as software for security dealers, written by people who knew the work. Two decades later it is the operating platform thousands of providers run their businesses on — leads, scheduling, billing, support, and the monitoring and distribution integrations the industry depends on.
The new SecurityTrax is here.
In summer 2026, we are launching the new SecurityTrax — a faster, cleaner, modern platform built on the same operational backbone dealers have trusted for two decades. Same focus on the dealer's day, rebuilt for what comes next.
From a dealer's problem to an industry platform
SecurityTrax was founded in 2004 by Jeff Hansen, and grown alongside Travis Hansen, to solve a problem dealers knew all too well: running a security business meant stitching together leads, technician scheduling, customer billing, and monitoring paperwork across systems that never talked to each other.
The answer was a single cloud-based CRM and ERP purpose-built for the trade — one place to track a lead, schedule the install, manage billing and support, and push the right data to the central station without re-keying it. That focus on the dealer's actual day, rather than generic CRM, is what set SecurityTrax apart and still defines the product today.
As the platform grew, it became the connective tissue between dealers and the rest of the industry — building and maintaining deep relationships with the central stations, distributors, and interactive-services providers that dealers rely on every day.
Two decades, in brief
SecurityTrax is founded
Jeff Hansen founds SecurityTrax to give security dealers a single system for the full customer lifecycle. Travis Hansen later joins to help build and grow the platform.
Deep industry relationships
SecurityTrax builds integrations and working relationships across the industry — central stations including ADT, monitoring providers, and distribution partners — becoming a hub dealers operate through rather than just a CRM.
Acquired by Alarm.com
Alarm.com acquires SecurityTrax in 2015 — the same spring Alarm.com filed to go public, debuting on the Nasdaq that June under the ticker ALRM. SecurityTrax becomes part of Alarm.com while continuing to serve dealers across the industry.
Integrations expand
As part of Alarm.com, SecurityTrax broadens its integration network — central stations including ADT, Affiliated Monitoring, AvantGuard, Rapid Response, and United Central Control, plus distribution partners such as ADI — eliminating redundant data entry across the dealer's tools.
A customizable CRM platform
SecurityTrax unveils a customizable CRM platform, letting providers tailor the system to the way their own business runs.
The new SecurityTrax launches
Two decades in, SecurityTrax launches its new platform — a faster, modern experience built on the operational backbone dealers have trusted since 2004, and still focused on the providers who depend on it every day.
Connected to the industry that depends on us
SecurityTrax has spent two decades building and maintaining relationships across the security industry, so dealers can run their whole operation — and reach their partners — without leaving the platform.
Central stations
Long-standing monitoring integrations — including ADT, Affiliated Monitoring, AvantGuard, Rapid Response, and United Central Control — so account and service data flows without re-keying.
Distribution & dealer programs
Connections to distributors such as ADI and to dealer programs across the industry, keeping ordering and account data in sync.
Interactive services
As part of Alarm.com, SecurityTrax keeps the consumer smart-home and business experience tightly connected to the dealer's back office.
In the press
A few of the public milestones along the way.
Alarm.com Holdings, Inc. · June 2015
Alarm.com prices its initial public offering
U.S. Securities and Exchange Commission · May 2015
SecurityTrax acquisition disclosed in Alarm.com IPO prospectus (Form S-1)
GlobeNewswire · August 2016
SecurityTrax from Alarm.com offers new integrations
Business Wire · April 2020
SecurityTrax unveils customizable CRM platform
Run your security business on a platform built for it.
See why dealers have trusted SecurityTrax for two decades.