“Every company’s greatest assets are its customers, because without customers there is no company.” – Michael Leboeuf, American Researcher, Consultant, Author
We want to thank all our customers who haven taken the time to try out our new beta product and submit feedback. This past development cycle was heavily focused on incorporating customer feedback. That is why you will see more items in the Improvements and Fixed sections than in the New section. Thanks for helping us make our product better. Keep the feedback coming!
Check it out and let us know what you think.
New
- ADT RATE ADJUSTMENT
We added a Rate Adjustment page to the ADT Manage Account modal to give you more options for updating shelled ADT accounts. Learn how… - ADT HOUSE ACCOUNT
We added a House Account Reason field to the ADT shelling form and the ADT Update Order page.
Improvements
- IMPROVED PERMISSIONS INTERFACE
We updated the interface for applying a policy to a permission group to make it more intuitive. Learn how… - ADT PRECHECK ON ADT CENTRAL STATION CARD
Since an ADT PreCheck is required for shelling an account with ADT we added the ADT PreCheck button to the ADT Central Station card so if the customer has not been PreCheck approved when you attempt to shell the account with ADT you can easily run a PreCheck on the customer from the Central Station card, eliminating the need to navigate away from that page. Learn how… - UNLINKING AN ADT ACCOUNT
We moved the Unlink button inside the ADT Manage Account modal to make it easier for users to review any pertinent data on the account before deciding to unlink the account. Learn how… - FASTER LOAD TIMES
We popped the hood and tweaked a few things to make the Equipment card load faster on the customer System page so you don’t need to wait to see your customers’ equipment. - AUTO-POPULATE ADT LEAD SOURCE
If you have a lead source saved on the customer record we now auto-populate the Lead Source field when shelling an account with ADT to eliminate the need for duplicate data entry. - DEALER NUMBER
When selecting a dealer number on a customer you will now see both the name and the number of the dealer number to make it easier for you to find the desired dealer number.
Fixed
- BETTER ADT SHELLING EXPERIENCE
We fixed an issue that was preventing unsaved data from being retained whenever an attempt to save failed because a required field was left blank while shelling an account with ADT. - INACTIVE USERS & TAGS
We fixed an issue that was allowing inactive users and inactive tags to appear as selectable options throughout SecurityTrax. - NEW PAYMENT METHOD
We fixed an issue with the Expiration field that was preventing the creation of new credit card payment methods. - AUTO-CLOSE CUSTOMER SEARCH TOOL
We fixed an issue that was preventing the Customer Search tool from auto-closing once you select the desired customer from the search results. - PHONE FIELD ON ADT ECONTRACT
We fixed an issue with the Phone field on the ADT eContract page. - USER TIME OFF APPOINTMENT LABEL
We fixed an issue that was preventing the Time Off label from appearing on a user’s scheduled time off appointment on the calendar.