Release on January 30, 2020

Introducing the new SecurityTrax logo! We’re excited to include you among the first to see it outside of our office. Over the upcoming weeks it will roll out across our website and other marketing materials.

Enable or disable Add-Ons, update your payment method, and pay or review past invoices for your SecurityTrax account in the new Account Management section within the Company Menu. To access you will need to add the View SecurityTrax Account Management and Manage SecurityTrax Account Management grants located in the System Management Permissions under Company. Learn more…

Begin creating your own Email Message templates utilizing more than 120 pre-populating fields to communicate with your customers. Enable the Message+ Add-On to send SMS messages. To access you will need the Messages permissions under Content Management Permissions and the Customer Message permissions under Customer. Learn more…

Now you can easily submit a request to SecurityTrax to add a piece of equipment to our growing Master Equipment List for use in your SecurityTrax site. Learn more…

On commercial accounts, the business name will appear everywhere as the Preferred Name. The customer name will also appear, but not as prominent as the business name.

You can now create an Activation Fee of $0.00 to be used on Quotes and Invoices.

The Shell button on the Interactive Service Provider section of a customer record is now visible without the need of a hard refresh.

Any errors with an Alarm.com Import will now show on the screen.

When you click on the map icon on a customer address, the correct address will now show on the map.