Effortlessly create and manage customers in your Rapid Response account.
Rapid Response is a wholesale central station that has provided professional alarm monitoring to security dealers since 1992, from facilities including Syracuse, New York. SecurityTrax connects directly to your Rapid Response account so you create customers, send what the central station needs, and keep accounts in sync.
Rapid Response workflow
Create customers in your account
Push contact & zone details
Account data stays in sync
Manage the account lifecycle
Your Rapid Response accounts, managed from SecurityTrax.
Push the details the central station needs and manage the account lifecycle — without re-keying data into a separate monitoring portal.
Create customers in your account
Create monitored customers in your Rapid Response account directly from SecurityTrax.
Push contact & zone details
Send customer and emergency contact information along with zone names and numbers straight to Rapid Response.
Account data stays in sync
Modify select customer data points in SecurityTrax and have them update on the Rapid Response account automatically.
Manage the account lifecycle
Show customer information, set test mode and out-of-service category, modify the address, view event history, and unlink the account.
And everything else your operation runs.
The monitoring integration is one part of a complete operating platform — the same system handles the lead, the install, the recurring monitoring revenue, and the years of service on every monitored account.
Customers & leads
Capture leads, run credit checks and quotes, convert, and service every monitored account through its full lifecycle.
Scheduling & work orders
A unified calendar and connected work orders keep installs and service tied to the customer and the monitored equipment.
Inventory
Track the panels, sensors, and devices you install and monitor — purchase orders, transfers, counts, and RMAs.
Accounting & billing
Recurring monitoring revenue, invoices, payments, payables, and funding sit beside the work they bill for.
Reporting & insight
Dashboards and a rebuilt report builder turn account and service data into decisions.
Intelligence built in
AI-assisted work, address intelligence, and automation are part of the platform, not a bolt-on.
Common Rapid Response questions.
- Does SecurityTrax integrate with Rapid Response?
- Yes. SecurityTrax connects directly to Rapid Response — a wholesale central station serving security dealers — so you can create and manage monitored accounts without a separate portal.
- Can I create customers in my Rapid Response account from SecurityTrax?
- Yes. You can create monitored customers in your Rapid Response account directly from SecurityTrax.
- What customer details sync to Rapid Response?
- Customer and emergency contact information and zone names and numbers can be pushed to Rapid Response, and select customer data points update automatically when you change them in SecurityTrax.
- Can I manage a Rapid Response account after it is created?
- Yes. You can show customer information, set test mode and out-of-service category, modify the address, view event history, and unlink the account.
Run your Rapid Response accounts from one platform.
See the Rapid Response integration in context — and everything else SecurityTrax handles from the first lead to years of service.